Claremont Medical Centre
The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate.
If you have returned from these specific areas since February 19th, you should call NHS111 and self-isolate even if you do not have symptoms:
• Specific lockdown areas in Northern Italy as designated by the Government of Italy
• Special care zones in South Korea as designated by the Government of the Republic of South Korea
• Hubei province (as previously noted)
If you have returned from these areas since February 19th, and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111. You do not need to self-isolate if you have no symptoms.
• Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
Those who have returned from previously identified geographic areas within the past 14 days and develop symptoms, however mild, should self-isolate at home immediately and call NHS111.
We are a medium sized NHS training practice located in the heart of Surbiton, just behind the train station. We have a wide ranging clinical team including eight GPs, two Practice Nurses, two Healthcare Assistants and two Phlebotomists. Together with the rest of the team we will endeavour to provide you with a patient centred, friendly approach to meeting your needs. The practice takes new patients from the Surbiton area.
We provide the full range of primary care services including GP services, practice nursing and district nursing. We also have close links with the Health Visiting Service and the Midwifery Service based at the new Surbiton Health Centre on Ewell Road.
Access & Parking
There is good wheelchair access in the building and a lift to the first floor consulting rooms. There are fully automatic doors that operate on a sensor basis to assist those patients who are disabled/wheelchair bound or those with buggies. There is a portable induction loop available at reception to assist patients who wear a hearing aid. Guide dogs are permitted throughout the premises.
There is limited parking space in the courtyard behind the main building and a dedicated disabled space next to the main entrance. Please do not double park in the car park as you may prevent patients and staff from leaving when needed. The Sainsbury’s car park is just round the corner. We encourage staff and patients to walk or come by bicycle whenever possible.
As with all NHS premises, we operate a strict No Smoking policy on our premises which applies to patients and staff alike.
Claremont Medical Centre is a training practice for GP Registrars.
A GP Registrar is a fully qualified, experienced doctor who is completing a further 3 years specialist training in order to become a GP.
GP Registrars will work as part of the practice team and have daily surgeries (often with longer appointment times), undertake home visits and help with on-call doctor duties. Their placements with us vary in length, depending on their stage of training, from 4 months to over 12 months. They are supervised and assessed on a regular basis. Patients may, on occasion, be asked whether they mind having their consultation videoed "video consultation" for assessment purposes and/or to complete patient satisfaction questionnaires. These videos and assessments will always remain confidential and are strictly used only for the GP Registrar to be assessed by their GP Trainer.
Our Mission Statement - 'Every Patient Matters'
To enhance the health, wellbeing and lives of those we care for.
To provide high-quality, accessible clinical care and general practice services to our patient population
To work with other allied health professionals to ensure continuity of care and the best possible outcomes for our patients
To ensure that all patients are treated equally, fairly and honestly with courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of their health problem
To involve our patients in decisions regarding their treatment
To promote good health and well-being to our patients through education and information
To ensure that all members of the team have the right skills and training to carry out their duties competently
To make the best use of NHS resources to promote the health and wellbeing of our patient population
To provide a safe environment for our patients reducing risk wherever it is found
(Site updated 25/02/2020)