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CORONAVIRUS

WITH EFFECT FROM TUESDAY 17TH MARCH 2020 WE WILL BE RESTRICTING ACCESS TO OUR SURGERY.  PATIENTS WILL ONLY BE GIVEN ACCESS IF THEY HAVE BEEN ASKED TO ATTEND AFTER A TELEPHONE TRIAGE WITH A GP. 

ALL ACCESS TO THE SURGERY WILL BE BY TELEPHONE TRIAGE ONLY 

HOLIDAY CANCELLATION - Insurers and Travel Companies will issue refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GP's. 

We are going through an extreme crisis and we understand that many of you are feeling anxious and that everyone is trying to prepare for uncertain times.

We are working hard to support our community but continuous phone calls to the surgery added to an unprecedented level of requests for repeat prescriptions is putting a great strain on our resources.

 

To ensure that we can continue to provide care to those most in need, you can access our website for advice to help free up telephone lines for emergencies or to allow access by those patients unable to use online tools.

 

HELP US TO HELP YOU

 

Do not

 

  • Ask us to test for COVID- 19. We are unable to provide this service.
  •  Call us unless it is absolutely necessary.
  •  Attend the surgery for any reason unless you have been so advised
  •  Ask for additional supplies of your medication beyond your normal repeat prescription as overprescribing is not possible.

 

Request for medical certification from absence of work related to the Covid-19 pandemic.  Please click here

Please click on the link below for some wellbeing advice

Wellbeing Advice

Claremont Medical Centre

We are a medium sized NHS training practice located in the heart of Surbiton, just behind the train station. We have a wide ranging clinical team including eight GPs, two Practice Nurses, two Healthcare Assistants and two Phlebotomists. Together with the rest of the team we will endeavour to provide you with a patient centred, friendly approach to meeting your needs. The practice takes new patients from the Surbiton area.

We provide the full range of primary care services including GP services, practice nursing and district nursing. We also have close links with the Health Visiting Service and the Midwifery Service based at the new Surbiton Health Centre on Ewell Road.

Access & Parking

There is good wheelchair access in the building and a lift to the first floor consulting rooms. There are fully automatic doors that operate on a sensor basis to assist those patients who are disabled/wheelchair bound or those with buggies. There is a portable induction loop available at reception to assist patients who wear a hearing aid. Guide dogs are permitted throughout the premises.

There is limited parking space in the courtyard behind the main building and a dedicated disabled space next to the main entrance. Please do not double park in the car park as you may prevent patients and staff from leaving when needed. The Sainsbury’s car park is just round the corner.  We encourage staff and patients to walk or come by bicycle whenever possible. 

As with all NHS premises, we operate a strict No Smoking policy on our premises which applies to patients and staff alike.

Training Practice

Claremont Medical Centre is a training practice for GP Registrars.

A GP Registrar is a fully qualified, experienced doctor who is completing a further 3 years specialist training in order to become a GP.

GP Registrars will work as part of the practice team and have daily surgeries (often with longer appointment times), undertake home visits and help with on-call doctor duties.  Their placements with us vary in length, depending on their stage of training, from 4 months to over 12 months.  They are supervised and assessed on a regular basis.  Patients may, on occasion, be asked whether they mind having their consultation videoed "video consultation" for assessment purposes and/or to complete patient satisfaction questionnaires.  These videos and assessments will always remain confidential and are strictly used only for the GP Registrar to be assessed by their GP Trainer.

Our Mission Statement - 'Every Patient Matters'

Our vision:-

To enhance the health, wellbeing and lives of those we care for.

Our aims:-

To provide high-quality, accessible clinical care and general practice services to our patient population

To work with other allied health professionals to ensure continuity of care and the best possible outcomes for our patients

To ensure that all patients are treated equally, fairly and honestly with courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of their health problem

To involve our patients in decisions regarding their treatment

To promote good health and well-being to our patients through education and information

To ensure that all members of the team have the right skills and training to carry out their duties competently

To make the best use of NHS resources to promote the health and wellbeing of our patient population

To provide a safe environment for our patients reducing risk wherever it is found

NHS Healthcheck

(Site updated 08/04/2020)
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