DOCTORLINK - FOR ADVICE AND APPOINTMENTS
Claremont Medical Centre would like to invite you to join DoctorLink. This is our new online service where you can access advice and appointments online.
Registration is simple and you can register here.
For all appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom checker will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.. If your outcome indicates that an appointment is required, you simply click on the request appointment link. Once the request has been submitted, you will then be contacted by the Practice Team to arrange an appointment. The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
General Practice at Claremont Medical Centre during Coronavirus (COVID-19)
Please be aware, our practice is open and providing services in a different way during the COVID-19 pandemic.
If you or your child is unwell please contact us as usual by telephone, or online booking. Please do not delay seeking advice if needed. Doctor and nursing appointments are available during our normal working hours. Our opening hours are Monday to Friday 0800-1830.
Please do not come to the practice unless you have spoken to the practice and they have asked you to attend a booked face-to-face appointment
Our GPs are now conducting assessments over the telephone and if necessary by video link. When you call and speak to one of our receptionists you will be asked a number of questions so that your call can be directed appropriately.
Please contact NHS 111 on the telephone or online as usual outside of normal practice hours.
Click here for more information Patient Information
Information on COVID-19
Anyone with a new cough and / or fever and / or loss of sense of smell or taste should self-isolate at home for 7 days.
Coronavirus is circulating widely within the community. Please follow government guidelines on self-isolation if you or your household contacts are unwell.
111.nhs.uk/ can provide advice on the self management of COVID-19 symptoms.
Please contact the practice to discuss COVID-19 if you become more unwell or your symptoms are persisting beyond 7 days. We can advise further and arrange assessment in the community if necessary.
For further information go to nhs.uk/conditions/coronavirus-covid-19/ or https://www.gov.uk/coronavirus
Request for medical certification from absence of work related to the Covid-19 pandemic. Please click here
Please click on the link below for some wellbeing advice
Claremont Medical Centre
We are a medium sized NHS training practice located in the heart of Surbiton, just behind the train station. We have a wide ranging clinical team including eight GPs, two Practice Nurses, two Healthcare Assistants and two Phlebotomists. Together with the rest of the team we will endeavour to provide you with a patient centred, friendly approach to meeting your needs. The practice takes new patients from the Surbiton area.
We provide the full range of primary care services including GP services, practice nursing and district nursing. We also have close links with the Health Visiting Service and the Midwifery Service based at the new Surbiton Health Centre on Ewell Road.
Access & Parking
There is good wheelchair access in the building and a lift to the first floor consulting rooms. There are fully automatic doors that operate on a sensor basis to assist those patients who are disabled/wheelchair bound or those with buggies. There is a portable induction loop available at reception to assist patients who wear a hearing aid. Guide dogs are permitted throughout the premises.
There is limited parking space in the courtyard behind the main building and a dedicated disabled space next to the main entrance. Please do not double park in the car park as you may prevent patients and staff from leaving when needed. The Sainsbury’s car park is just round the corner. We encourage staff and patients to walk or come by bicycle whenever possible.
As with all NHS premises, we operate a strict No Smoking policy on our premises which applies to patients and staff alike.
Claremont Medical Centre is a training practice for GP Registrars.
A GP Registrar is a fully qualified, experienced doctor who is completing a further 3 years specialist training in order to become a GP.
GP Registrars will work as part of the practice team and have daily surgeries (often with longer appointment times), undertake home visits and help with on-call doctor duties. Their placements with us vary in length, depending on their stage of training, from 4 months to over 12 months. They are supervised and assessed on a regular basis. Patients may, on occasion, be asked whether they mind having their consultation videoed "video consultation" for assessment purposes and/or to complete patient satisfaction questionnaires. These videos and assessments will always remain confidential and are strictly used only for the GP Registrar to be assessed by their GP Trainer.
Our Mission Statement - 'Every Patient Matters'
To enhance the health, wellbeing and lives of those we care for.
To provide high-quality, accessible clinical care and general practice services to our patient population
To work with other allied health professionals to ensure continuity of care and the best possible outcomes for our patients
To ensure that all patients are treated equally, fairly and honestly with courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of their health problem
To involve our patients in decisions regarding their treatment
To promote good health and well-being to our patients through education and information
To ensure that all members of the team have the right skills and training to carry out their duties competently
To make the best use of NHS resources to promote the health and wellbeing of our patient population
To provide a safe environment for our patients reducing risk wherever it is found
(Site updated 23/07/2020)