slide 1

Online Services

Claremont Medical Centre - Premier Primary Care to residents of Surbiton

To register for online services please do this through the NHS App or Patient Access. Thanks.

Sound Doctor have a number of videos for you to watch at your own pace regarding numerous conditions

Please find links to videos below.



Heart Failure

Ageing well at home


Keeping well at work

Back pain

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say




Claremont Medical Centre would like to invite you to join DoctorLink.  This is our new online service where you can access advice and appointments online.

Registration is simple and you can register here.

For all appointments, we ask that you undertake a symptom assessment through DoctorLink.  The symptom checker will ask you a number of questions to help identify your problem.  The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care..  If your outcome indicates that an appointment is required, you simply click on the request appointment link.  Once the request has been submitted, you will then be contacted by the Practice Team to arrange an appointment.  The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

General Practice at Claremont Medical Centre during Coronavirus (COVID-19)

Thank you for your ongoing support over this past year when things have been different due to the Covid-19 pandemic.  In our practice, we had to change the way we work very quickly and that has only been possible because our patients have adapted to these changes.

We are here for you.

We'd like to reassure you that we are open and still want you to tell us if you are unwell or worried about your health.

We are providing face-to-face appointments, as well as supporting people over the phone or online.  We offer face-to face appointments when they are medically needed and these can be with a range of health professionals currently working within the surgery.  Using a mix of face-to-face and phone appointments allows us to keep the number of patients and staff on site to a safe minimum.

How to contact us.

By phone - please call before coming to the surgery. Talking to you first helps us understand what kind of support you need.

Online consultation - you can use Doctorlink through the link above.  Requesting our help via an online consultation is the same as booking an appointment at the surgery and there's no need to phone as well.

Download the NHS App - it is a simple and secure way to access a range of NHS services, including ordering prescriptions and validating your vaccines.

You can also request a repeat prescription in writing, in person by using the repeat prescription box at the practice, by emailing, or by speaking to your local pharmacist.

Please do not ask us to give you a letter in order to have your second Covid vaccination earlier than the 8 weeks recommendation, as we are unable to do this.  The only exception would be if you are about to commence immunosuppressive treatment.

Our team is working hard to provide the best service we can in these changing times.  We want you to contact us if  you are concerned about your health but if you call us, please be aware that we are dealing with many more enquiries than usual so it might take longer to get through.  Thank you again for your support and patience and please continue to treat our staff with respect when they are trying to help you.

Connected Kingston has a number of self-care videos which are free to all people registered with a Kingston GP.  Please follow the link for more information.

Connected Kingston

Request for medical certification for absence from work related to the Covid-19 pandemic. Please click here.

Please click on the link below for some wellbeing advice.

Wellbeing Advice 

Claremont Medical Centre

Quality Primary Care in Surbiton

We are a medium sized NHS training practice located in the heart of Surbiton, just behind the train station. We have a wide ranging clinical team including seven GPs, three Practice Nurses, one Nurse Associate, one Healthcare Assistant and one Phlebotomist. Together with the rest of the team we will endeavour to provide you with a patient centred, friendly approach to meeting your needs. The practice takes new patients from the Surbiton area.

We provide the full range of primary care services including GP services, practice nursing and district nursing. We also have close links with the Health Visiting Service and the Midwifery Service based Surbiton Health Centre on Ewell Road.

Access & Parking

There is good wheelchair access in the building and a lift to the first floor consulting rooms. There are fully automatic doors that operate on a sensor basis to assist those patients who are disabled/wheelchair bound or those with buggies. There is a portable induction loop available at reception to assist patients who wear a hearing aid. Guide dogs are permitted throughout the premises.

There is limited parking space in the courtyard behind the main building and a dedicated disabled space next to the main entrance. Please do not double park in the car park as you may prevent patients and staff from leaving when needed. The Sainsbury’s car park is just round the corner.  We encourage staff and patients to walk or come by bicycle whenever possible. 

As with all NHS premises, we operate a strict No Smoking policy on our premises which applies to patients and staff alike.

Training Practice

Claremont Medical Centre is a training practice for GP Registrars.

A GP Registrar is a fully qualified, experienced doctor who is completing a further 3 years specialist training in order to become a GP.

GP Registrars will work as part of the practice team and have daily surgeries (often with longer appointment times), undertake home visits and help with on-call doctor duties.  Their placements with us vary in length, depending on their stage of training, from 4 months to over 12 months.  They are supervised and assessed on a regular basis.  Patients may, on occasion, be asked whether they mind having their consultation videoed "video consultation" for assessment purposes and/or to complete patient satisfaction questionnaires.  These videos and assessments will always remain confidential and are strictly used only for the GP Registrar to be assessed by their GP Trainer.

Our Mission Statement - 'Every Patient Matters'

Our vision:-

  • To enhance the health, wellbeing and lives of those we care for.

Our aims:-

  • To provide high-quality, accessible clinical care and general practice services to our patient population
  • To work with other allied health professionals to ensure continuity of care and the best possible outcomes for our patients
  • To ensure that all patients are treated equally, fairly and honestly with courtesy and respect irrespective of ethnic origin, religious belief, personal attributes or the nature of their health problem
  • To involve our patients in decisions regarding their treatment
  • To promote good health and well-being to our patients through education and information
  • To ensure that all members of the team have the right skills and training to carry out their duties competently
  • To make the best use of NHS resources to promote the health and wellbeing of our patient population
  • To provide a safe environment for our patients reducing risk wherever it is found

NHS Healthcheck



The getUBetter app is provided free of charge by Kingston CCG for patients registered at Claremont Medical Centre. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck Pain
  • Shoulder Pain
  • Ankle Pain
  • Knee Pain
  • Soft Tissue Lower Limb

You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link or the App image.

Please use an email address that is unique to you and select the condition you need

help to manage. You will then be sent an email with all the information you need to

get started.

You can download the getUBetter App to your Smartphone for easiest access or use

the Webapp

If you develop another condition register again with the same email address, select

your new condition and it will be added to your account.

The app will also connect you to your local; treatment, healthcare providers or

support services if needed like Physiotherapy.


Click to self-refer

(Site updated 31/08/2021)

Contact Details

Claremont Medical Centre

Contact Telephone

020 8399 2280
020 8399 3516
NHS 111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website