Complaints Procedure

We hope that you are happy with the service we provide here at Claremont Medical Centre, however if you have a complaint or concern, please let us know.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.

Complaints can be made online by completing the Feedback and Complaints triage, verbally or in writing and will be forwarded to our Complaints Officer. An acknowledgement of your complaint will be sent within 3 working days. All complaints/concerns will be fully investigated within 10 working days. We will then send you a written response with a report on the investigation as soon as possible. If we are not able to meet the response deadline, we will contact you to advise why and negotiate another timescale.

If you are not satisfied with the way we have dealt with your complaint, you can contact the Health Service Ombudsman on 0345 015 4033. The website is: